Monday, August 31, 2009

Some people's children

Working customer service, you'd think that some people were raised in a barn. Their mama was not around and therefore didn't teach them any manners.


Me: "Hi. How are you today?"
Customer: "Yeah, uh, gimme uh, grande coffee."
Me: "OK." and then proceed with the membership deal or offering them a scone or cookie. When what I really want to say is
"Yeah, uh, then gimme, uh $1.94."

Seriously. How about a "Hi." or a "I'm fine." Or even a "Please." I'm not asking much. Just common courtesy. I don't work on commission, I'm not going to pressure you to buy something, (unless I can sense that you are someone to joke around with, and in that case, I'll suggest the large and then say in a "Do it." in a come-on-all-the-big-kids-are-doing-it sort of tone.) But I really am wondering how your day is.

I have 3 minutes at most to make someones day a little better. And when they can't even take the time out to be polite, well then I guess I hand them their coffee and my job is done.

Top 3 Things That Are Big Pet Peeves To People Who Work Customer Service
1. Talking on the phone. I have always wanted to pull out my phone when someone comes up on the phone and make them wait until I am ready. A little taste of their own medicine. Seriously, either hang up, or get out of line.
2. Not please or thank you. Yes we are working, and it is our job to give you what you asked for. But is it to much to ask for the words that mom made you say before you received anything as a child? I don't think so.
3. Not letting us do our job. When they stand at the end of the counter and watch every move we make, it is so annoying. We are trained professionals, and we are just making coffee! Keep in mind we are human and mistakes happen, but we will gladly remake it if you ask nicely. I don't come to your job and stand over your shoulder and watch as you punch numbers into the computer making sure you had enough 0's, do I? So give us the benefit of the doubt, please.

To me this is all common sense. Right?

Nothing bad happened at work today, just enough "yeah, uh, gimme uh's" and rude people on their phone to make me want to rant a bit about it.

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